North Cyprus · Samsung · LG · authorised sales and service

Samsung and LG authorised service in North Cyprus

Zorlu Digital Plaza is a Samsung and LG authorised sales and service point in North Cyprus. We have traded here since 1999, our branches are in Nicosia (Lefkoşa) and Famagusta (Gazimağusa), and our technicians travel to your address across all eight districts we serve, Kyrenia (Girne) included. Authorisation covers these two brands; we repair many other makes as an independent service and say so plainly rather than implying approval we do not hold.

The on-site inspection fee is 2,500 TL (Turkish Lira), and you see that amount while you create the request — before any appointment is confirmed. If the diagnosis shows that further work is needed, the price is agreed with you before it starts, so nothing is added to your bill without your approval.

What authorised service means here

Being an authorised sales and service point means our technicians follow the manufacturer's service procedures for Samsung and LG equipment, and that the company selling the appliance is also the company servicing it. In practice that removes a step most people in North Cyprus know well: you do not have to find out who represents the brand, then find someone else who can actually come to the house.

What it does not mean is a claim over every brand in the shop. For other manufacturers we work as an independent service, and we describe it that way. All trademarks belong to their respective owners.

Samsung and LG work we handle

The full device list, the booking steps and what a visit involves are on our technical service page. In Turkish, the brand pages are Samsung TV servisi and LG servisi.

Your cover: two separate layers

People arriving from the UK or Europe often expect one warranty to explain everything. In the TRNC there are two layers, and they work independently.

• Statutory liability — consumer law 40/2003, article 11

  For two years, the seller, the importer and the manufacturer are jointly liable for a faulty product. This is a right given by law, not a favour granted by a shop, and you can pursue it with any of those three parties.

• The manufacturer's commercial warranty

  Samsung and LG each offer their own warranty, with their own duration and conditions, set out in the document that came with the appliance. It sits on top of the statutory layer and does not replace it.

A point worth stating clearly, because it is repeated incorrectly across the island: no legislation says that a repair carried out elsewhere automatically cancels your cover. A previous repair can affect the manufacturer's commercial warranty, under that manufacturer's own terms — so while a unit is inside it, ask before anyone opens the casing. Your statutory rights are a separate matter.

Frequently asked questions

Is there a Samsung authorised service in North Cyprus?

Yes. Zorlu Digital Plaza is a Samsung authorised sales and service point in North Cyprus, with branches in Nicosia (Lefkoşa) and Famagusta (Gazimağusa) and on-site technicians across all eight districts, including Kyrenia (Girne). Our technicians work to the manufacturer's procedures.

Who is the LG authorised service in North Cyprus?

Zorlu Digital Plaza is an LG authorised sales and service point as well, covering LG televisions, white goods and air conditioning. The same booking route, appointment slots and pricing apply as for Samsung.

My Samsung TV has no picture — what happens on the visit?

The technician diagnoses the set at your address: power supply, backlight, panel and board are checked in that order, and satellite or channel problems are separated from hardware faults. If a part is needed, you are told what it is and what it costs before it is ordered or fitted.

Does a repair by another workshop cancel my warranty?

No legislation says that a repair elsewhere automatically cancels your cover, and we will not tell you otherwise. Two separate layers apply: your statutory rights under TRNC consumer law 40/2003 (article 11), where the seller, importer and manufacturer are jointly liable for two years, and the manufacturer's own commercial warranty, which has its own terms. What a previous repair can affect is the manufacturer's commercial warranty, according to that manufacturer's terms — so if your unit is still inside it, ask us before anyone opens the casing.

Do you service brands other than Samsung and LG?

Yes. We repair and service many other manufacturers' televisions, white goods and air conditioners as an independent service, and we do not claim authorisation for those brands. Aquos is Zorlu Digital Plaza's own import label, so there is no separate authorised agent to look for — those units are handled by us directly. All trademarks belong to their respective owners.

What does a service visit cost?

The on-site inspection fee is 2,500 TL (Turkish Lira), and you see that amount while you create the request — before any appointment is confirmed. If the diagnosis shows that further work is needed, the price is agreed with you before it starts, so nothing is added to your bill without your approval.